Call Center Agent
Chicago, IL
Full Time
Entry Level
SalesBizLab We are seeking a motivated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a critical role in providing excellent customer service and support to our clients. Your primary responsibility will be to manage incoming calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$17.50 - $28.00 hourly
THIS WILL BE AN ON-SITE JOB
Location: Chicago, IL
Responsibilities:
- Manage inbound and outbound calls in a timely manner
- Provide accurate information and support to customers
- Resolve customer complaints and issues efficiently
- Document all interactions and maintain detailed records
- Follow up on customer inquiries to ensure resolution
- Collaborate with team members to improve service quality
Requirements:
- High school diploma or equivalent is required; associate or bachelor's degree preferred
- Proven experience in a customer service role, preferably in a call center
- Exceptional verbal and written communication skills
- Ability to handle difficult situations and maintain professionalism
- Proficiency in using CRM software and other relevant technology
- Strong problem-solving skills and attention to detail
Benefits:
- Health insurance (medical, dental, vision).
- Retirement savings plan (401k) with company match.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for career advancement and professional development.
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