Call Center Customer Service Agent

Orlando, FL
Full Time
Entry Level

About Sales Bizlab

At Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a close relationship with each and every client which is attributed mostly to our collaborators.

We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support while handling inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment

Job: Full time

Pay Range: $950 - $1200 weekly

 Responsibilities:

  • Answer inbound calls in a friendly and professional manner.
  • Handle customer inquiries, complaints, and feedback with a solution-oriented approach.
  • Provide accurate information regarding products, services, and promotions.
  • Process orders, forms, and applications as required by customers.
  • Maintain up-to-date knowledge of company offerings and industry trends.
  • Document all customer interactions in the appropriate database.

Requirements

  • High school diploma or equivalent; additional education in customer service or related field preferred.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Comfortable using computers and various software applications.
  • Ability to handle high call volumes while maintaining professionalism.

Benefits:

  • Health insurance (medical, dental, vision).
  • Retirement savings plan (401k) with company match.
  • Paid time off (vacation, sick leave, holidays).
  • Professional development opportunities.
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