Call Center Agent

Description

SalesBizLab We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$1100 - $1250 weekly

THIS WILL BE AN ON-SITE JOB

Location: Dallas, TX

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Handle outbound calls to follow up with customers and promote services.
• Document customer interactions accurately in company systems.
• Resolve customer complaints and issues effectively while maintaining a positive demeanor.
• Provide information about products and services to assist with customer needs.
• Assist with billing and account inquiries as necessary to ensure customer understanding.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong listening skills with the ability to empathize with customers.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using computer systems and call center software.

 Bonus Points:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Professional development opportunities.
• A dynamic and collaborative work environment.