Call Center Agent
Jersey City, NJ
Full Time
Entry Level
SalesBizLab We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional service to our customers while addressing their inquiries, concerns, and feedback. The ideal candidate should possess excellent communication skills and the ability to work in a fast-paced environment while maintaining a positive attitude.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$17.50 - $28.00 hourly
THIS WILL BE AN ON-SITE JOB
Location: Jersey City, NJ
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Provide thorough product and service information to customers
- Resolve customer complaints and issues effectively and efficiently
- Document customer interactions and feedback accurately in the database
- Assist with order processing and follow-up as needed
- Maintain knowledge of current promotions, products, and services
- Upsell additional products and services when appropriate
Requirements:
- High school diploma or equivalent; further education is a plus
- Prior experience in a call center or customer service role preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and critical thinking skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Familiarity with CRM systems and call center software is a plus
Benefits:
- Health insurance (medical, dental, vision).
- Retirement savings plan (401k) with company match.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for career advancement and professional development.
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